The employees are awful. So rude and unhelpful. Never going there again.
Wide range of product (if in stock), but are never fully staffed and the store always looks like a disaster. Most of the associates are not friendly and “don’t have the time” to make a GOOD lasting impression with their guests.
I seriously cannot say enough good things about the salon here! Stephanie was FANTASTIC and I am in love with my hair color. She really took the time to make sure she understood what I wanted and was able to execute it perfectly. She went above and beyond to make sure I was comfortable while my color was setting. I have never been pampered at a salon like I was here. She had excellent product recommendations as well! With salon services, you get what you pay for and Stephanie is worth every penny!
Minus a few times with a sweet attendant, 90% of the time, the employees are extremely rude. I've tried to be kind, but too many times now, I've walked into a snarky environment. Last Christmas season, I tried to return a gift my husband purchased for someone else. Before wrapping the gift, I found duplicate, damaged items in the box. ONE day later, I drove 30 min back up to the store to exchange for the exact item. The women at the counter refused to do the exchange and treated me so poorly. I called my husband in tears afterward. A day later, my husband went in for the exchange, and the SAME lady interacted flirtatiously and did the exchange for him.
So a while back I had a major problem with the Salon.. the worker belittled me and so on.. so my husband called to complain and ever since that Ulta has done nothing but to help make sure the problem was taken care of! Which I really really admire! They could of just been like oh sorry... but they made sure to make the issue right. I also love love love Gisele she is at the benefit Brow Bar! She is honestly the best person ever! And I no longer trust anyone to do my eyebrows as well as she does!!!!! And she also really fun!!!! The other worker I love works in the Clinique section (I don't know her name) but she is also amazing and makes our appointments personally and honestly just wants to help me. I love this store and the people!
Ulta Beauty is a US Hair Care Studio based in Orem, Utah. Ulta Beauty is located at 303 E University Pkwy, Orem, UT 84058, USA.
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