I am extremely disappointed with Hertz. I ordered a car online months ago for a big trip I have been planning to Washington. When I went to the hotel counter to pick it up no one was there (even though the hotel clerk said that they were supposed to be there). The hotel clerk called the closest Hertz dealership and they were completely clueless. They told me they didn't have a car for me and that it would take about an hour to get me one. Fastforward 3 hours, they STILL didn't have my car and told me that they wouldnt have one for 2-3 more hours. They offered no discount or anything for making me late to everything. I eventually just cancelled my rental and had to figure something completely else out and once again was offered nothing for me inconvenience. Unprofessional by every standard, the hotel was furious at Hertz as well.
Hertz Local Edition is a US Car Rental based in Orem, Utah. Hertz Local Edition is located at 225 State St, Orem, UT 84058, USA.
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