I came from Salt Lake after calling 2 days before to ask if they would be open the day before July 4. They told me yes they would be. Well they were closed with no note on the door. There were other people waiting also. I was very disappointed that they conducted business this way.
For large shoe sizes, not very good selection. For everyone else, the selection is big. Seems about like any average large shoe store. Prices were higher than Payless because there were lots of name brands. But lower than your high end shoe stores. Service seems very passive. I don't recall anyone offering help. Not a bad store. Just exceedingly average.
I had some questions about shoes I had purchased at this store. I called and asked my question the lady there talked too her manager and told me I couldn't return my shoes. I asked her if instead of retuning I could exchange them. Instead of answering my question she said she already talked too her manager and hung up on me. extremely rude costumer service! They do have decent shoes at resonable prices but don't expect the employees to be friendly.
I came with a specific pair of shoes in mind, and the employees were helpful in finding these. They were also able to order a pair that they didn't have in store and have it shipped directly to my house for no extra cost. I would recommend the Orem Shoe Carnival, and I would shop here again.
They had one of the lowest prices for the Vans I wanted, and I was able to get about $125 worth of shoes for $80 with coupons and their 'buy one, get one' deal. I was welcomed each time I entered the store, as I came back several times for customer service and exchange needs. I found the staff to be knowledgeable, offering useful options, and efficient in meeting my needs.
Decent shoes and decent service. I was able to find shoes for a decent price.
Shoe Carnival is a US Shoe Store based in Orem, Utah. Shoe Carnival is located at 305 E University Pkwy, Orem, UT 84058, USA.
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