Hettie was amazing. I have a very fragile ring that broke for the second time and she just replaced it on the spot thinking I had a defective one. Hope this one lasts. But great experience, quick service, and super nice staff!
Great customer service. They treat you like you're family.
I don't know what her name was, but the girl who was there when we visited was fabulous! My friend wanted to just window show at rings for fun, and wasn't expecting to try any of them on. However, the girl working that night was so sweet and was totally willing to let us try on rings, despite the fact that we clear weren't going to purchase any of them. That's real customer service in my opinion. She was sweet, so nice, and easy to talk to. If I never need more jewelry, I would totally go to this location if I knew she was working. She also cleaned my engagement ring for free, and I didn't even buy it there. Great employee!
I would give it 5 because of their customer service but I give it 4 because of their prices. They had really pretty engagement rings and a lot that we really liked but they were overpriced by like $2000. And they said they could gets the price down but they just do that to make you feel like you're getting a good discount on it. The customer service was amazing. The lady who helped us was funny and understood our preferences. She never tried to sell us something we didn't want.
I had such a good time picking out a ring. I had three sales people helping me and it was great fun. I tried on so many rings I was worried it would irritate my sales people, but if they were they certainly didn't show it. When I got my ring after it was sized (and I 'd added a simple band) I was so impressed. It looked even better than I remembered. I still catch myself looking at it and loving it. Just wish I didn't have to leave my name to write this review! I'm kind of wishing I worked there. Probably, wouldn't get much work done.
Zales is a US Jewelry Store based in Orem, Utah. Zales is located at 575 E University Pkwy Ste. B-30, Orem, UT 84097, USA.
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